Maintenance and support
Software that keeps working, long after launch day.
Monitoring, fixes, security updates and steady improvements for the systems your business can't do without, whether we built them or inherited them from a vendor who moved on. One monthly fee, a named engineer and response times in writing.
Every month
Most of the work happens before anything breaks.
Monitoring
Uptime, errors, slow pages and failed jobs watched around the clock, so we hear about problems before your customers do.
Security updates
Server, framework and library patches applied on a schedule, and urgent ones within days.
Tested backups
Daily backups kept off-site, with a full restore tested every quarter.
Fixes and improvements
Bugs fixed, plus hours every month for the small changes your team asks for.
Plans
Priced by what you run.
Integrations and small systems
Integration support
US$300–800a month
- Uptime and error monitoring
- Security updates and tested backups
- Updates when a connected bank, KHQR or CamInvoice changes its rules or API
Business software your teams use daily
Maintenance and hosting
US$1,500–5,000a month
- Hosting, monitoring, backups and security updates
- Bug fixes plus a monthly allowance of small changes
- Incident handling, with a written report after every outage
AI systems, forecasts and data pipelines
Run and improve
US$2,000–6,000a month
- Accuracy measured on real conversations, documents and forecasts
- Knowledge, prompts and models updated as your business changes
- A monthly report of time saved, errors caught and what to improve next
Inherited a system?
Software someone else built, looked after properly.
The vendor moved on, the developer left, or nobody is quite sure how it works any more. We take over systems we did not build, starting with a fixed-price review.
Review
We read the code, hosting and security set-up, and tell you plainly what is risky, what is fine and what it costs to keep running.
Stabilize
Backups, monitoring and urgent security fixes come first, so the system stops depending on luck.
Document and maintain
We write down how it works as we go, then look after it on a monthly plan like any system we built.
Response times
Written down, before anything breaks.
| Severity | Example | First response |
|---|---|---|
| CriticalSystem down, payments failing or customers locked out | System down, payments failing or customers locked out | Within 1 business hour |
| HighA key feature broken, with a workaround | A key feature broken, with a workaround | Within 4 business hours |
| NormalQuestions and small change requests | Questions and small change requests | Within 1 business day |
Business hours are Monday to Friday, 8:00 to 17:30 Phnom Penh time. Round-the-clock cover can be added for critical systems.
Always included
Always included
- A named engineer who knows your system
- A shared Telegram group with your team
- A monthly report: uptime, incidents, changes and what's next
Quoted separately
- New features and larger projects
- Systems we have not reviewed yet
Already running something we did not build?
Start with a fixed-price review. You will know what you have, what is at risk and what a plan to keep it running costs.